Item arrived with the top loose, so product was all over the plastic shrinkwrap and inside the shipping box. After tightening the top, it was easy to pop the pump and get it flowing.The fragrance is great. The suds are VERY LOW--I have a very average head of hair, and one pump does not get enough suds. So, you're now pumping two just for the head, and another to get the body, possibly more if you're a hairy person. I do feel like my hair is softer/cleaner than when using Trader Joe's 6 in 1 wash (with which 1/2 a pump does hair and body)--but this obviously comes at a much higher cost per wash.TLDR: Low suds. Poor packaging. Great scent.